Guest Experience

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Ticketing & Customer Service

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Manage Ticketing Platform, Customer Service & onsite Box Office

    • Choosing the best ticketing platform and integrating it into your digital marketing strategy is key to a smooth event experience.

    • Clear & consistent customer service creates a great guest experience from purchase to event.

    • A high-touch guest experience that can address questions and concerns in advance of arrival sets up your team for success.

    • Can be built upon year-over-year to show history of event and engage new guests, partners, talent and sponsors

    • If a ticketing platform hasn’t been created, that may be added onto the service.

    • Scale of onsite box office & guest services staff is determined by scale of event and ticketing options.

  • In concert with online destination

  • 25 - 50 hours pending scale of event

Onsite Guest Service Management

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To provide an event-specific staffing plan that creates a sustainable event structure, drives positive guest interactions, and supports the whole team.

  • By augmenting your existing team, you minimize impact to regular operations, and provide a better guest experience.

  • Additional staffing roles as needed by event scale.

  • In concert with ticketing and event programming outline.

  • 20 - 25 hours pending scale of event